Contact Footsmart Customer Service
Footsmart Phone Numbers and Emails
Toll-Free Number:
-
(800) 707-9928
Footsmart Email:
Customer Service
Contact Information
Footsmart Website:
Footsmart Help Center:
Corporate Office Address:
FootSmart
519 Lincoln County Parkway
Lincolnton,
North Carolina
28092
United States
Other Info (opening hours):
Sales & Customer Service:
Mon-Fri: 8 am-Midnight ET
Sat-Sun: 9 am - 9 pm ET
Fax:
+1 828-428-8202
Summary of Footsmart Customer Service Calls
24
TOTAL
CALLS
CALLS
01:31
AVG CALL
DURATION
DURATION
14%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Footsmart?
Return/ Replace Question:
- “Need to return”
- “I need a label for 2nd return”
- “Returned”
Shipping and Delivery Question:
- “Size change”
- “I have not received my shoes”
- “Did not receive credit for 1 pair of shoes returned. Returned 2 pairs”
Request for Information Question:
- “To check the size on a boot that I would like to order”
- “How do I return an item? Address to mail return?”
- “Checking on a sale price”
Activation/ Cancellation Question:
- “Cancel asap”
Other Question:
- “The soul on my new boots is coming off the tow area on both shoes. I have re-glued it two times.”
- “I want to know if you carry wide shoes”
- “Place an order”
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Footsmart