Footsmart Phone Numbers and Emails

Toll-Free Number:

  • (800) 707-9928

Footsmart Email:

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How to Contact Footsmart Сustomer Service?

Most Popular Number:

(800) 707-9928
Total calls: 24 Issue resolved: 1 Last call: Nov 14, 2023

What Is the Footsmart Phone Number?

Footsmart contact team is accessible via the telephone number 855-942-0437. In case of any questions about your order, remembering your password or the need to receive more information on FootSmart's return policy, you should call the support number. Customers who face problems with technical or operation parts can call the Footsmart customer service phone number to deal with the issues in the live mode. The customer care department works Monday through Friday from 9 a.m. to 8:30 p.m. EST and on Saturday from 10 a.m. to 6:30 p.m. EST. The Footsmart support team is not available on Sundays and public holidays.

Can I Email Footsmart Customer Service?

Footsmart email is customerservice@footsmart.com. You can use it to get in touch with the specialists in a written way and get information about problem-solving or other recommendations. The average period for the answer is 3-8 days.

How Do I Contact Footsmart Support via the Website?

You can use the online application on the site to reach Footsmart customer service or write in the online chat. To find the online table, open the official platform of the company, scroll down and press Contact Us. On the screen, you will see the table in which the information about your name, email, order number and comments should be indicated. Choose the subject of the request and submit it.
On the right side of the page, you will notice the Footsmart live chat. Click on the circled icon to launch the conversation. The chat is operated by the chatbot, which generates the responses in the live mode.

Where Is the Footsmart Located?

Footsmart address is ATTN: Return Department 2695 Customhouse CT San Diego, CA 92154. Clients can use it as a mailing address to connect with various departments of the company. The response can come in 8-12 days via the email address or mail.

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Contact Information

Footsmart Website:

Footsmart Help Center:

Corporate Office Address:

FootSmart
519 Lincoln County Parkway
Lincolnton, North Carolina 28092
United States

Other Info (opening hours):

Sales & Customer Service:
Mon-Fri: 8 am-Midnight ET
Sat-Sun: 9 am - 9 pm ET

More contact details

Fax:

+1 828-428-8202

Footsmart Rating Based on 28 Reviews

Rating details

2.4
more details
Exchange, Refund and Cancellation Policy
Customer service
Website
Product or Service Quality

Rating stats

Rating trend

Summary of Footsmart Customer Service Calls

24 TOTAL
CALLS
01:31 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Footsmart?

Return/ Replace Question:

  • “Need to return”
  • “I need a label for 2nd return”
  • “Returned”

Shipping and Delivery Question:

  • “Size change”
  • “I have not received my shoes”
  • “Did not receive credit for 1 pair of shoes returned. Returned 2 pairs”

Request for Information Question:

  • “To check the size on a boot that I would like to order”
  • “How do I return an item? Address to mail return?”
  • “Checking on a sale price”

Activation/ Cancellation Question:

  • “Cancel asap”

Other Question:

  • “The soul on my new boots is coming off the tow area on both shoes. I have re-glued it two times.”
  • “I want to know if you carry wide shoes”
  • “Place an order”

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