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1.8 Based on 21 reviews
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  • Customers like
    • Delivery speed was decent 4
    • Promptness of order 1
    • Their prices were decent 1
  • Customers don't like
    • Customer service 10
    • Strict return policy 6
    • Poor refund policy 4
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I ordered some orthotics from Footsmart last week. They sent me an email telling them to call them about the order. I had forgotten my phone at home and couldn't call them back. The next day I got and email saying that the order had shipped. I figured that there was no problem. A few days later I got the shipment, only to find out that they shipped the item, but in the ladies size. These do not fit. I called, they said the item I ordered was... Read more

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So disappointed in Footsmart! Terrible customer service! I purchased "FS Stretchies Faye Flat" shoes on 10/24/16 for my mother in law who has Parkinson's disease. We guessed as best we could what her size would be in this shoe. The shoes arrived and were too big. I was happy to pay shipping to send them back and exchange for a smaller size. I did not ask for my money back! Footsmart took the time and spent the money to send the ill-fitting pair... Read more

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Ordere a 2 pairs of socks that were supposed to help with arch pain. Waited a week, then decided to check on order status. The were still sitting in the warehouse, because they was a problem with my credit card. What problem? The order was charged to the card! Socks never shipped! No one ever contacted me and now I will have to fight to get my money returned. I dont even want the socks, mainly because their extremely poor communication. In... Read more

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I have bought many shoes in Footsmart, and my last purchase is really dissapointing. I just tried to return one of the 3 (three) pais of shoes, and they won't accept it. They say that all liquidation sales are final. And ALL of their sales ARE ON LIQUIDATION!!!!! Therefore, there are no returns. DO NOT BUY IN FOOTSMART.

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Do not order from this company their return policy alone is a joke. Very poor customer service!!!!!

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I am having considerable difficulty trying to make a return. It has been frustrating so far to the point of disgust. I have tried a number of ways to accomplish this task. I feel it is bad enough to have to pay the return shipping, but they could at least make it less convoluted. I wonder why more than 100 words are required to explain a simple complaint. I wonder if they total more then one hundred now? Oh I now see that there is a tally spot... Read more

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On 7/7/2016 I returned a pair of shoes. On 7/13/2016 I received a confirmation e-mail that Footsmart received them and I would receive a refund in 6-10 days. No refund. Sent e-mail inquiring about refund. No response. Called customer service on 8/2/201 6 and was told refund was issued 7/22 and would show on my credit card Friday 8/5. Still no refund. I have been getting bold faced lies about this refund.They tell me refunds will be issued... Read more

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I ordered a pair of shoes from Footsmart and immediately (within 1 hour) attempted to cancel the order. They told me the order was already in process to just return the shoes after I received them. The shoes came in 2 weeks later, I tried them one and realized I was right in not wanting them, they didn't fit right. I called for a return authorization and never received one. I called, emailed and called some more, long story short, 6 months... Read more

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I returned a pair shoes for refund. It's over thirty days and I can't get my money back. Refunds are Not easy. I keep contacting them beware !!

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Master of woven footwear - Bernie Mav. Catwalk , color pixel. Nice looking shoe for summer casual. Ordered & received quickly in April 2016. Wore 3 times in house , noticed bump under memory foam heel bed making shoe extremely uncomfortable (princess & pea). Returned shoes to foot smart in April after calling and asking about frequency of defect. Just received box in mail today July 12, 2016 with my original shoes and form letter stating no... Read more

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