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I recently ordered a pair of shoes,they came,they were to big,I than returned them and had to pay $11.00 to ship back,you then sent me a new pair,I never received and let you know and you had it investigated wit fed ex,they did indeed deliver here,obviously someone...
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4.0
I didn't like
  • Your way of handling a lost package
#1079764
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Shoes are very hard for me to find. I have to wear certain style shoes. I have been ordering shoes from foot smart since 1990's and never had a problem up until now. The shoes I ordered was always a good quality shoe and last for up to 2 to 3 years wearing daily. Às of...
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#993520
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I ordered some orthotics from Footsmart last week. They sent me an email telling them to call them about the order. I had forgotten my phone at home and couldn't call them back. The next day I got and email saying that the order had shipped. I figured that there was no...
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1.0
I didn't like
  • Customer service and return policy
#958918
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Footsmart Customer Care Review

Footsmart
#928070
2.5
Details
I have bought many shoes in Footsmart, and my last purchase is really dissapointing. I just tried to return one of the 3 (three) pais of shoes, and they won't accept it. They say that all liquidation sales are final. And ALL of their sales ARE ON LIQUIDATION!!!!! Therefore, there are no returns. DO NOT BUY IN FOOTSMART.
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New Balance Fresh Foam Review

Footsmart
#924820
Do not order from this company their return policy alone is a joke. Very poor customer service!!!!!
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Footsmart Customer Care Review

Footsmart
#886126
1.7
Details
I returned a pair shoes for refund. It's over thirty days and I can't get my money back. Refunds are Not easy. I keep contacting them beware !!
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Vionic Eddy Casual Shoes Review

Footsmart
#848989
Id like to know lications near me
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So disappointed in Footsmart! Terrible customer service! I purchased "FS Stretchies Faye Flat" shoes on 10/24/16 for my mother in law who has Parkinson's disease. We guessed as best we could what her size would be in this shoe. The shoes arrived and were too big. I was...
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1.0
Product
#955012
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Ordere a 2 pairs of socks that were supposed to help with arch pain. Waited a week, then decided to check on order status. The were still sitting in the warehouse, because they was a problem with my credit card. What problem? The order was charged to the card! Socks...
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#930672
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I am having considerable difficulty trying to make a return. It has been frustrating so far to the point of disgust. I have tried a number of ways to accomplish this task. I feel it is bad enough to have to pay the return shipping, but they could at least make it less...
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2.9
I liked
  • Delivery speed was decent
I didn't like
  • Poor refund policy
#902525
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Resolved

On 7/7/2016 I returned a pair of shoes. On 7/13/2016 I received a confirmation e-mail that Footsmart received them and I would receive a refund in 6-10 days. No refund. Sent e-mail inquiring about refund. No response. Called customer service on 8/2/201 6 and was...
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Anonymous
angelroc

They told me it would take 15 BUSINESS days and I SHOULD receive my refund. I guess it will take a lot longer than that and a lot more of my time.

2.2
Lake View, New York
I didn't like
  • Poor refund policy
  • Customer service
#895169
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I ordered a pair of shoes from Footsmart and immediately (within 1 hour) attempted to cancel the order. They told me the order was already in process to just return the shoes after I received them. The shoes came in 2 weeks later, I tried them one and realized I was...
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1.0
I didn't like
  • Customer service
  • Poor refund policy
#894248
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Master of woven footwear - Bernie Mav. Catwalk , color pixel. Nice looking shoe for summer casual. Ordered & received quickly in April 2016. Wore 3 times in house , noticed bump under memory foam heel bed making shoe extremely uncomfortable (princess & pea). Returned...
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2.5
Mattapan, Massachusetts
#881281
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I ordered the stretchies joyce slip ons back in April. I kept getting notices that the shoes were out of stock and the delivery date was extended. I waited patiently while Foot Smart continued to assure me that my shoes would be delivered. Then I received a card to...
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I didn't like
  • Customer service
#876654
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