Latest review first
I ordered two pairs of sandals Order #W434106400 and received notification that my order had shipped. Several days later I noticed on my Amex card that only one pair had been charged for. I called Customer Service and was told that they were being shipped from separate...Read more
I chose Footsmart because it was $10 cheaper than Zappos, what a foolish thing on my part. The shoes took forever to come and I was so upset with customer service that I wanted to return the shoes without taking them out of the box. It's been a month since I've been...Read more
I didn't like
- Poor refund policy
- Customer service
I recently ordered a pair of shoes,they came,they were to big,I than returned them and had to pay $11.00 to ship back,you then sent me a new pair,I never received and let you know and you had it investigated wit fed ex,they did indeed deliver here,obviously someone...Read more
I didn't like
- Your way of handling a lost package
Shoes are very hard for me to find. I have to wear certain style shoes. I have been ordering shoes from foot smart since 1990's and never had a problem up until now. The shoes I ordered was always a good quality shoe and last for up to 2 to 3 years wearing daily. Às of...Read more
I ordered some orthotics from Footsmart last week. They sent me an email telling them to call them about the order. I had forgotten my phone at home and couldn't call them back. The next day I got and email saying that the order had shipped. I figured that there was no...Read more
I didn't like
- Customer service and return policy
So disappointed in Footsmart! Terrible customer service! I purchased "FS Stretchies Faye Flat" shoes on 10/24/16 for my mother in law who has Parkinson's disease. We guessed as best we could what her size would be in this shoe. The shoes arrived and were too big. I was...Read more
Ordere a 2 pairs of socks that were supposed to help with arch pain. Waited a week, then decided to check on order status. The were still sitting in the warehouse, because they was a problem with my credit card. What problem? The order was charged to the card! Socks...Read more
Footsmart Customer Care Review
I have bought many shoes in Footsmart, and my last purchase is really dissapointing. I just tried to return one of the 3 (three) pais of shoes, and they won't accept it. They say that all liquidation sales are final. And ALL of their sales ARE ON LIQUIDATION!!!!! Therefore, there are no returns. DO NOT BUY IN FOOTSMART.
New Balance Fresh Foam Review
Do not order from this company their return policy alone is a joke. Very poor customer service!!!!!
I am having considerable difficulty trying to make a return. It has been frustrating so far to the point of disgust. I have tried a number of ways to accomplish this task. I feel it is bad enough to have to pay the return shipping, but they could at least make it less...Read more
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