Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality

I ordered some orthotics from Footsmart last week. They sent me an email telling them to call them about the order. I had forgotten my phone at home and couldn't call them back. The next day I got and email saying that the order had shipped. I figured that there was no problem.

A few days later I got the shipment, only to find out that they shipped the item, but in the ladies size. These do not fit. I called, they said the item I ordered was out of stock, and that they would not take them back and credit me the amount. They said since they were clearance - no returns.

THEY SENT ME THE WRONG ITEM (it appears they willingly did this as to not have to cancel the sale). Then they tell me I can't return them. This was not my error!

Some of the worst customer service I've ever seen. I'll never order anything from them again!

Reason of review: Poor customer service.

Monetary Loss: $22.

Preferred solution: Full refund.

I didn't like: Customer service and return policy.

Company wrote 0 public responses to the review from Nov 21, 2016.
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