Lake View, New York
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1 comment

On 7/7/2016 I returned a pair of shoes. On 7/13/2016 I received a confirmation e-mail that Footsmart received them and I would receive a refund in 6-10 days. No refund. Sent e-mail inquiring about refund. No response. Called customer service on 8/2/201

6 and was told refund was issued 7/22 and would show on my credit card Friday 8/5. Still no refund.

I have been getting bold faced lies about this refund.They tell me refunds will be issued within a certain time and they aren't. If there is a problem they should inform me. I am out $134.95 and I don't have the shoes. They sent me a duplicate order. I paid for

Both pairs of shoes when I only wanted 1 pair . I want my refund.

Product or Service Mentioned: Footsmart Customer Care.

Reason of review: I want my refund.

Monetary Loss: $135.

Preferred solution: Full refund.

I didn't like: Poor refund policy, Customer service.

Company wrote 0 private or public responses to the review from Aug 05, 2016.
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Lake Mary, Florida, United States #1199396

They told me it would take 15 BUSINESS days and I SHOULD receive my refund. I guess it will take a lot longer than that and a lot more of my time.

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